Frequently Asked Questions
Here you'll find answers to the most common questions about our professional cleaning services. If you can't find what you're looking for, please don't hesitate to contact us directly.
ShineFactory proudly serves the vibrant city of Prague and its surrounding regions throughout the Czech Republic. We are dedicated to bringing our top-tier cleaning services right to your doorstep, ensuring a sparkling clean environment for homes and businesses alike. If you are slightly outside these areas, please contact us to discuss your specific needs.
Absolutely! At ShineFactory, we are deeply committed to protecting both your health and the environment. We prioritize the exclusive use of high-quality, environmentally friendly, and non-toxic cleaning solutions. These products are not only effective in delivering a pristine clean but are also safe for children, pets, and individuals with allergies or sensitivities. We believe in providing a clean that feels good, inside and out.
Booking with ShineFactory is simple and convenient! You have a few options:
- Online Quote Request: Visit our Get a Quote page to fill out a quick form and receive a personalized estimate.
- Direct Contact: Feel free to call us at +420224223116 or send an email to [email protected]. Our friendly team will be happy to assist you.
Our dedicated cleaning teams are available during the following hours:
- Monday - Friday: 8:00 AM - 6:00 PM
- Saturday: 9:00 AM - 2:00 PM
- Sunday: Closed
Your peace of mind is our utmost priority. Every member of the ShineFactory cleaning team undergoes a rigorous selection process, including thorough background checks. Furthermore, all our cleaners are fully insured, providing you with complete protection and confidence when our professionals are on your property. We are committed to maintaining the highest standards of trust and professionalism.
We understand that plans can change. We kindly request that you provide us with at least 24 hours' notice for any rescheduling or cancellation requests. This allows us to adjust our schedules and offer the slot to another client. Cancellations made with less than 24 hours' notice may incur a cancellation fee. Please contact us as soon as possible if you need to make changes to your appointment.
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Still have questions after reviewing our FAQ? We're here to help! Our friendly customer service team is ready to provide you with the information you need.